Learner Resources

Forms, Learner Resources & Policies

Forms

Complaints and Appeals Form

Use this form to lodge a formal complaint or to appeal an assessment decision that you disagree with.

Complaints Form

Credit Transfer Application Form

Use this form to lodge a credit transfer application.

Transfer Form

Enrolment Form - Auto Air Conditioning

Use this form to enrol on to AUR20220 Certificate II in Automotive Air Conditioning Technology training course.

Enrolment Form

Reasonable Adjustment Request (Disability) Form

This form is used to formally request and record reasonable adjustments to training or assessment for learners who have a disability, health condition, or other barrier that affects their ability to participate equally.

Request Form

Code of Conduct

This document outlines the rights, responsibilities, and expected conduct of all learners to ensure a safe, fair, and supportive training environment.

Code of Conduct

Recognition of Prior Learning Guide

This document has been developed to guide you through the Recognition of Prior Learning process and to provide evidence that demonstrates competency in in the desired unit(s).

RPL Guide

Schedule of Fees & Charges

Our Schedule of Fees & Charges outlines the costs associated with our courses.

Fees & Charges

Learner Handbook

Our Learner Handbook provides essential information on course requirements, policies and available support.

Learner Handbook

Policies & Procedures

Access Equity Policy

This policy ensures all learners have fair and equal access to training services in an inclusive environment free from discrimination, harassment, bullying, and vilification.

Access Equity

Bullying Harassment Policy

Assured Learning Australia is committed to providing a safe, inclusive environment where all staff and learners are free from harassment, bullying, and discrimination.

Policy

Complaints & Appeals Policy

This policy and procedure is designed to ensure that complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.

Appeals

Effective Training & Assessment Validation

This policy ensures Assured Learning Australia's training and assessment practices align with the requirements of endorsed training packages and accredited course outcomes within our scope of registration.

Effective Training

Learner Support

This policy outlines how Assured Learning Australia supports learners by identifying individual needs, managing critical incidents, and ensuring a safe, respectful learning environment for all.

Learner Support

Plagiarism & Cheating Collusion

Learners are supported in discussing course content and assignments, with clear expectations around acknowledging sources and maintaining authenticity. This policy also outlines appropriate use of Artificial Intelligence tools to ensure submitted work reflects genuine learner competency.

Plagiarism & Cheating

Privacy Policy

This policy outlines our obligations under the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), including how we collect, use, store, and manage your data.

Workplace Health & Safety Policy

This policy describes Assured Learning Australia's commitment to delivering training and assessment services in a safe, healthy, and supportive environment—whether on campus, in simulated settings, or real workplaces—for all learners, staff, contractors, and visitors.

Health & Safety